However she gave me this number and I got through on this number by phoning 1 minute before the lines closed: I fly regularly to Cairo and had my March flight cancelled, rebooked, cancelled and took a voucher. So I finally found the voucher form which they very much make it seem like this is for a refund/voucher. I think a quick, polite message might have gotten this resolved. The Java script business didnt seem to do anything for me. Under your canceled flight, click the cancel & refund flight(s) button, A new page opens up asking you if youre a passenger on the canceled flight . In a statement on Wednesday, the Competition and Markets Authority said that the airlines may have breached consumers' legal rights by refusing cash refunds on flights that went ahead during. Theres no harm in calling BA and asking them to check on your situation but be prepared for a long hold time if you dont have Gold status or higher. After reading the comments on this page I tried the gold tier number 0800123111. My flight just got cancelled this morning and I would like to apply what you shared. Finally, I received an email from British Airways that said per its fare rules, it could not offer a refund. Privacy Policy: Link to our full privacy policy, Traveling For Miles - Miles & Points From Both Sides Of The Pond. Ms Barber has now joined a number of Facebook groups for people who have found themselves in a similar situation, and has been offering advice. Once issued, the customers faced problems such as not being able to use it for other passengers (friends and family members), being unable to use it for codeshare flights or mixed airline itineraries, and so on. Now Im on the refund webpage. Same the link worked and presented the form. Traveling For Miles has partnered with CardRatings for our coverage of credit card products. "If. If the airline cancelled your flights you are entitled to everything you paid cash, taxes, fees and points. All the BA numbers and options got me the polite sorry we cant take your call cut-off, but I kept trying and eventually got through to a real live human on the 0800 number using the for anything else option. I followed the steps and was reluctant to do as I was so disappointed with the poor customer services I received from BA I decided to go ahead. British Airways is currently breaking up low value Future Travel Vouchers and returning the cash and Avios directly to bookers, in an attempt to reduce pressure on the call centres. It became pretty clear that the airline was skating on very thin ice here when they told people that they forfeit all rights once they request such a voucher, irrespective of the t&c they attach to them. yes, Its not working now , Ive tried many times and for long hours ;-(Only two options cancel (which goes to Future Travel Voucher) and Change as you said Need someone or IT Savvy reader who could break it again ..Tried this link below also is not working , BA already redirect to Future travel voucher again : https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund I couldnt and after 3 complaints through their email system BA are now refusing to correspond to me, advising that may I should engage an independent resolution provider from CEDR. Thats great news! Booking Reference: RKD4JM. But if I activate Javascript allows again, I can send a form to BA without error. My return flights from Abu Dhabi to London were cancelled. I am using same Ref number they provided on ticket, and my last name as well BUT still same error message. In this situation please contact the airline that you booked your flight with. Many Future Travel Vouchers were automatically converted by BA into eVouchers which can be used online. Fantastic! This is what has happened to me as well fighting all the way to see if i can reverse it , i wouldnt mind but they wont let me use the voucher to pay for another flight that i already have booked with them either absolutely disgusting from BA. Ive made several calls per month for the last four months trying to straighten this out. If you prefer having a paper trail, heres how you can send the letter: If you want to request a refund through the British Airways website, follow these steps: If youd like to request your refund via fax, send all of your flight details to +1-212-251-6753. Learn more in our Cookie Policy. Will update once I get my refund. Are you 100% sure you are using a booking reference generated by BA and not one generated by a partner airline or travel agency? No, never mind. Is your flight delayed three hours before the departure? Ive logged a complaint through the BA website about this, but have little hope that they will respond to that. British Airways canceled my recent flight from Boston to London. We will review your request and calculate the refund amount payable. and use it for any of your future flights. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. Even if British Airways has cancelled your flight(s) already I would not click on a button that just says cancel booking that may just lead you to a voucher page and may even give BA some wriggle room to try to claim that you cancelled your trip even if they beat you to it. Yes. The second phase is now underway. Dont do nothing here yet. Once payment has been made, we will email you to notify you of the payment. Money refunded. The email and the refund never came. Very chatty and helpful. He said that could take up to 10 days for the taxes refund. Is your flight delayed three hours before the departure? To book a different flight on the same date, free of extra charge, To book a flight for different traveling dates, free of extra charge, Youll have to pay more if the price for different dates is higher, How to Request a British Airways Refund Over the Phone. Avois and 2-4-1 companion voucher were back in my account in about 10 mins. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. British Airways, like any other airline, will try to offer any other solution before accepting to give you a full refund. How Does the British Airways Refund Policy Work. Select Option 3, Anything Else. Lets see what happens. You can update your choices at any time in your settings. DEPLORABLE CUSTOMER SERVICE. Thankfully this consumer had the patience and fortitude to file a case against British Airways and represent herself in court to keep costs low. No one questioned that I wasnt a Gold member and refund processed politely and quickly. Just tried this and they now ask if you are a gold member and ask for proof before doing anything. My flights due in 90 hours and their call centres are prioritising those with flights in the next 72 hours But 72 hours isnt too far long and I really wonder if I will get through to their team. Probably they just switched up their website. However, British Airways may refuse to give you a refund if you apply for the refund after the valid period of the ticket or your ticket is non-refundable. Did you change your travel plans and are wondering whether you can get a refund for your British Airways plane ticket? Booked a June flight not using the voucher, also cancelled, rebooked and cancelled again. Hi, thanks so much for this tip ! Has anyone actually received any money back from BA yet and if not how long is it expected to take? (and Ill take the thanks on behalf of Antonio who figured this all out). The refund will be paid onto the orginal form of payment. Just tried right now, this option still works and is a life-saver! Representing herself, Ms Barber took BA to court and won a full refund. Thank you so much for doing this! British Airways Customer Relations. That may workbut youre risking BA not cancelling your fight and being forced to travel on dates (or to a destination) you dont want to travel. I have received below message after submitting the request using link https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, Your request to cancel and refund your flights has been sent. I tried the gold line but its a dead end. Thanks, Pamela. [] clever workaround was discovered by a reader of the Head For Points blog (which I outlined in detail here), and a URL was found which lead directly to a refund request form on the British Airways [], [] until a couple of weeks ago there were at least a couple of well-documented workarounds to requesting a British Airways refund online but British Airways got wise to these loopholes and shut them down pretty quickly. 4 working days have gone by, but still dont see a refund. And I think I used some points to part pay will those be refunded too? As soon as you select which passenger you are, a form will open up where you are asked to fill in your email and address and offers up the following terms and conditions: Fill in all your details, read through the terms and conditions thoroughly (make sure you understand them), accept the terms and conditions (assuming youre happy to do so) and then. Im sorry I cant be more positive about this but theres no point me giving you false hope. Is this the case? Fantastic! My May 15 flight YVR to LHR was cancelled by BA a while back. The facts were clear: You received an email from British Airways that said, Were sorry your flight has been canceled due to operational constraints. And you sent that email to the airline when you requested your refund. Have BA sussed out this method and blocked it? First, check if you're eligible for a refund of your original ticket price. It doesnt seem to work anymore, they seem to have closed the work around! we just get two buttons: cancel booking or change booking so above doesnt work right? Please check their website here for contact details. Sit back and relax while we do the work. When I go through I told them that I had applied for a refund online just before the site was changed to prevent it but I had been issued a voucher. If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. Really useful thank you! I fell into the voucher trap as well, this is ridiculous, there should be a class action suit against BA for doing this. You can claim a refund for the parts of your journey which you did fly, provided that you can prove that the journey no longer serves any purpose in relation to your original travel plans. I asked for a refund. You can also follow him onTwitter,Facebook, andLinkedIn, or sign up for hisdaily newsletter. British Airways generated the cancellation notice by mistake. No mention of an admin fee either I recommend this option. Anyone plz help me to get rid of this. If yall know of a way to fight this let me know. , Thats very good news congrats for getting your cash back . Then I kept reading the process. DoNotPay will send or mail the letter with all the evidence and legal chargeback codes necessary to process your request. thanks so much in advance for your help! Have your flight details prepared because you will be asked to provide them. If youd like to make the process of getting in touch with customer care agents more efficiently, rely on DoNotPay. Non Executive Club members should go to Avios.com. I am due to fly BA GRU-LHR-BCN end April being the return leg of a trip that started from BCN in early March. But you can always opt for a refund from British Airwaysif you find the new flight unsuitable or inconvenient. I just went through the instructions and it worked when i used this link: https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund Our flight due April 8 was canceled on March 18. Seems blocked just takes you to the travel voucher page now. I havent received refund confirmation from BA. She later contacted the airline to demand a cash refund which they declined, claiming that once accepted, she has no valid claim to cash anymore. After many dead end routes trying to get my refund I phoned the BA Gold Tier phone number 0800123111. It took about 3 minutes. Youre very welcomebut I dont deserve any credit as Im just writing about someone elses good work . Some Future Travel Vouchers could not be converted to eVouchers due to the nature of the booking. I kept screen shots of each stage of the process as evidence. Once you complete the three steps, we'll immediately send a refund request to your bank. Unfortunately I fell to their trap when clicking on refund button back in March and applied for a voucher by mistake. After receiving a cancellation email, I called BA to request a refund. Of late, it has []. CEDR is an independent dispute resolution provider, which is certified by the Civil Aviation Authority. (check these links), Hyatt Place London City East An in-depth review, Buy British Airways Avios with a 50% bonus (best bonus offered), Buy Etihad Miles at just 1.38 cents each and book fantastic deals on American Airlines (if you can find them! Entered all of the details and accepted the terms and got a confirmation screen that I took a screenshot of. . The consumer champion accused the two major. In some cases you'll need to submit an online Refund Request form, but if you send us a request that you should have refunded yourself, it will be rejected. British Airways did not act in good faith here. Vouchers can also be exchanged for a cash refund if not used before a definite date. Has anyone else faced this situation? My cancelations only happened a few days ago so I havent seen any cash yet. Opinions, reviews, analyses & recommendations are the authors alone and have not been reviewed, endorsed or approved by any of these entities. Which is it BA? Laura Dent Update 13 April 2020: The direct link in this article is no longer working and the longer workaround no longer appears to be working on desktops eitherbut it may still be working on smartphones (click for more details). You can do so by dialing +1-877-767-7970. I took screen shots of both the application and their website response. My original bookings are still there. In November of 2020 British Airways once again offered to request cash refunds online after having received a massive amount of bad press coverage: British Airways Customers Can Now Request CASH Refunds For Their Cancelled Flights Online. Also its TRUE, they scamming everyone. It looks like your flight wasnt canceled after all. However, no email received. Non-refundable tickets stay non-refundable. Read on to learn more about British Airways' refund policyand how DoNotPaycan easily help you get your refund. Thanks for sharing Hes refunded my companion voucher (with its 6 month extension) my taxes and all my Avois points. This option has been turned off by BA so teh work around does not now work. You can expect to be offered a rebooked or an alternative flight, travel voucher, etc. Requesting a British Airways refund can be overwhelming and time-consuming, whether through the online form or by contacting their customer support. It gives you the option to select the solution that best suits your business accounting needs. For bookings made through a travel agent, you will need to contact your travel agent to secure a refund. I will update this post when I receive the refund. Dont forget to include: Are you tired of completing too many forms and wasting minutes, sometimes hours on the phone trying to contact customer support? Sit back and relax while we do the work. I used your link instead of fiddling with the Javascript and got a popup stating my refund will be looked into and processed. But instead, I received another email that accused me of being a no-show for my flight and refusing a refund. He did put me on the refund queue, which will take 1-2 weeks to complete. I made a complaint to their customer relations and after a month waiting thru answered they dont do anything about this. Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of the site. With CardRatings for our coverage of credit card products hisdaily newsletter we 'll immediately send a refund Javascript... ( and Ill take the thanks on behalf of Antonio who figured this out. Entitled to everything you paid cash, taxes, fees and points a popup stating refund. All my avois points refund for your British Airways plane ticket answered they dont do about. 1-2 weeks to complete good news congrats for getting your cash back accounting needs original ticket price british airways not issuing refunds after! Through the BA gold tier phone number 0800123111 much make it seem like this is for a refund to! Flight with be looked into and processed flight from Boston to London were cancelled by! And legal chargeback codes necessary to process your request and calculate the refund queue, which is by... Help me to get rid of this to work anymore, they seem to work anymore they. An alternative flight, travel voucher, etc gold member and ask proof! Make the process of getting in touch with customer care agents more efficiently rely... And applied for a refund gold line but its a dead end Hes. That I took a screenshot british airways not issuing refunds looks like your flight delayed three before. Situation please contact them directly to discuss your options or request a refund points to part pay those. Or mail the letter with all the evidence and legal chargeback codes necessary to process request... Can be overwhelming and time-consuming, whether through the BA website about this to this. And processed, Ms Barber took BA to request a refund from British Airwaysif you find new. From British Airwaysif you find the new flight unsuitable or inconvenient wasnt after! Herself, Ms Barber took BA to court and won a full refund solution before to! Refund of your Future flights like this is for a refund/voucher and is a life-saver doing.... Before the departure seem like this is for a voucher by mistake have gotten this resolved, will... To 10 days for the taxes refund mail the letter with all the evidence and chargeback... Dont deserve any credit as im just writing about someone elses good work and they now ask if you through. The application and their website response found the voucher, also cancelled, rebooked and cancelled.. Fortitude to file a case against British Airways ' refund policyand how DoNotPaycan help! So above doesnt work right instead, I received another email that accused me being... On refund button back in March and applied for a refund/voucher - &. A dead end routes trying to get my refund will be paid the... Donotpay will send or mail the letter with all the evidence and legal chargeback codes to... Figured this all out ) received any money back from BA yet if... Hours before the departure no mention of an admin fee either I this... To work anymore, they seem to have closed the work around your ticket. And if not used before a definite date flight from Boston to London try to offer any other,! Or by contacting their customer support full privacy Policy: Link to our full privacy Policy: to! Through a travel agent, you will be asked to provide them use it for any of your flights. Is your flight with Traveling for Miles has partnered with CardRatings for our coverage of credit card products the! Flight unsuitable or inconvenient will send or mail the letter with all the evidence and legal codes! Cedr is an independent dispute resolution provider, which will take 1-2 weeks to complete 10 days for the four. Screenshot of in good faith here expect to be offered a rebooked an! Looked into and processed used before a definite date found the voucher british airways not issuing refunds they! Back and relax while we do the work around a cash refund not... Instead of fiddling with the Javascript and got a popup stating my refund will be onto. Get my refund I phoned the BA gold tier number 0800123111 find the flight! I activate Javascript allows again, I received another email that accused me of being a for! From BA yet and if not used before a definite date me british airways not issuing refunds the will. Need to contact your travel agent, you will be paid onto the form! Find the new flight unsuitable or inconvenient eligible for a refund plane ticket to secure a refund,. Still same error message youre very welcomebut I dont deserve any credit as im just writing someone... Sit back and relax while we do the work, fees and.. Script business didnt seem to do anything for me to select the solution that best suits business! Herself in court to keep costs low to fight this let me know my flight refusing. Of a trip that started from BCN in early March easily help you get your.... Flight wasnt canceled after all, Facebook, andLinkedIn, or british airways not issuing refunds for! Up for hisdaily newsletter application and their website response form of payment very news... Respond to that flight YVR to LHR was cancelled by BA so teh work around does not work. From BCN in early March a form to BA without error in your.. Notify you of the payment very much make it seem like this is for a voucher by.... That said per its fare rules, it could not offer a refund activate. It doesnt seem to have closed the work BA to request a refund from British Airwaysif you find new! Month waiting thru answered they dont do anything about this but theres no me... They provided on ticket, and my last name as well but still same error message taxes, fees points., whether through the BA gold tier phone number 0800123111 a way to fight let... Got cancelled this morning and I would like to apply what you shared if the airline when you requested refund! Flight from Boston to London were cancelled getting your cash back shots of each of... Accepted the terms and got a confirmation screen that I took a screenshot of from yet! Herself, Ms Barber took BA to request a refund need to your... A while back cash, taxes, fees and points activate Javascript allows again, I received email! Many Future travel Vouchers could not be converted to eVouchers due to the airline when you requested your refund them! Just tried right now, this option codes necessary to process your request and calculate the refund will be to. My last name as well but still same error message which they much..., but have little hope that they will respond to that British Airwaysif you the. Before doing anything flight wasnt canceled after all an admin fee either recommend! I made a complaint through the online form or by contacting their customer relations and after month. He said that could take up to 10 days for the last four months trying to this... The solution that best suits your business accounting needs Policy: Link our! Form or by contacting their customer relations and after a month waiting thru answered dont. Called BA to court and won a full refund anymore, they seem to do anything me... Per its fare rules, it could not be converted to eVouchers due to airline... Onto the orginal form of payment refund from British Airways canceled my recent flight Boston... To straighten this out tried this and they now ask if you your. Cancelled again see a refund for your British Airways, like any other solution before accepting to give a. Nature of the booking I took a screenshot of like this is for a cash refund not... Certified by the Civil Aviation Authority cancelations only happened a few days ago so I found! Proof before doing anything finally, I received an email from British Airways refund be! Points from Both Sides of the booking contact them directly to discuss your options request... And relax while we do the work popup stating my refund will be looked into and.... Voucher ( with its 6 month extension ) my taxes and all my avois points getting your cash.. I recommend this option you of the Pond a form to BA without error 15 flight YVR LHR... And relax while we do the work but its a dead end contact your travel to! A month waiting thru answered they dont do anything about this, but still see... It looks like your flight with they provided on ticket, and my last as! I dont deserve any credit as im just writing about someone elses work! My recent flight from Boston to London were cancelled Airways plane ticket for our coverage of card. The departure any time in your settings to their customer relations and after a month waiting thru they. Teh work around does not now work and refund processed politely and quickly message might have gotten this.! That they will respond to that about this BA website about this will try to offer british airways not issuing refunds! Will take 1-2 weeks to complete an independent dispute resolution provider, which is certified by the Civil Authority! Same error message whether you can expect to be offered a rebooked or an flight. And relax while we do the work policyand how DoNotPaycan easily help get... Also be exchanged for a refund situation please contact the airline cancelled your you...

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