I immediately asked Viking for a full refund and got a rejection. The review process will be expedited as soon as we are able. In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. West lives in Australia, where consumer regulations say youre entitled to a full refund for a service not delivered. It gives you time and room to manuever should the environment change. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. With an annual fee of $95 (a modest cost compared to the $550 annual fee of the Sapphire Reserve), the Sapphire Preferred offers up to $10,000 in coverage per person and up to $20,000 of trip . We will extend all previous offers through the end of 2022 for you to utilize (or gift to a friend or family). The Viking Cruise Travel Protection Plan includes Cancellation, Interruption, Medical Insurance, Medical Evacuation, Baggage Insurance , Travel Delay and several other benefits. Heres our complete guide to travel insurance. The orginal cruise was paid by cash. But six months later, UnCruise got back to West with a final decision. And they want a refund. Was it made before the deadline? You know, in its simplest form, these companies are trying to conserve cash. Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, Wondering if anyone else has had this experience with Viking. I asked at the explorers desk..Or guest relations. I do not see anything in their terms and conditions that would indicate that additional expenses would be incurred if one person was not able to take the trip but the second one did, he said. The hotel must refund the money to the consumer's credit card. But I digress. Plus, we have insightful letters, insider tips, and more. So they did not refund our money as agreed instead put in silly vouchers which now are expiring. We paid $14,000 into reserve a cruise for me plus the insurance and got back $10,000. We couldnt find anything either. These pagan Danish, Norwegian, and Swedish warriors were probably prompted to undertake their raids by a combination of factors ranging from overpopulation at . I had a cruise booked just before everything blew up for May 2021 with Avalon. Since you are booked on one of the departures listed above, we are first sending you this email to give you a chance to review a few rebooking options prior to our reservation staff reaching out to you. Viking cancelled our 7 nights Cities of Lights cruise last yr, but we took the 125% FCC, applied to 14 nights Grand European cruise for late this year. The third and most common group of cruise credit refund cases are passengers who simply dont want to take another cruise. departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. Due to my cancellations, Viking held onto $8,000 of my Funds for about two years. 2023 Advance Local Media LLC. Any bookings or certificates that cannot be confirmed for 2021 departures will be under full penalty and cannot be extended beyond 2021. Guests will be responsible for all costs and fines, Europe's Danube River is a frequent route for Viking River Cruises. Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. We were lied to by at least four Viking reps in regard to use of FCV. I have to written various corporations about lesser concerns and have never been stonewalled the way Viking has stonewalled me, he said. 4. If you look at the two previous posts of the OP you will see that you are correct. There was little discussion about this, and I do not remember ever asking what would happen if I did not pay the extra. We will continue to stand by you, as well as our employees and partners, and hope that you will continue to stand by us. he was given 60 days to accept or decline the offer. During the summer, they brought out a free upgrade, so I cancelled my existing cruise and re-booked the same one with the upgrade. On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. West was heartbroken. That cost was non-refundable. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. You should receive a full refund if a cruise line cancels, regardless of the reason. As a private company we do not have to worry about quarterly profit expectations and that flexibility allows us the ability to do what is best for our guests and our employees. Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. Or take the cash back. True, it wasnt UnCruises fault but that doesnt matter. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Wests cruise credit refund case raises many questions that weve tried to answer here at Elliott Advocacy. Any increase in price due to seasonal pricing levels, itinerary or cabin category changes will be collected from the passengers at time of confirmation. I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. Back in 2020 we scheduled in advance an Ocean Cruise in Europe totalling almost $15,000. Ok, so I waited again. Viking River Cruises is refusing to issue a total refund after canceling operations and promising refunds. Viking refuses - saying it was paid with vouchers. Refunds and Future Cruise Credits (FCCs) are handled separately using different programs; therefore, it's normal to receive one at a different time than the other. Take advantage of that fact. Emerging with some cash and some vouchers is inconsistent with most pax experience during Covid. I told them I would give them 48-hours to figure it our before I just file a chargeback with Chase. Would be nice if one could read something about it on cruisecritic. Had the OP waited for Viking to cancel, they would have received a full refund. 100% of total price - No refund. My suggestion: wed like to see where in your agreement with Viking it says they agree to a cash reimbursement for unused vouchers - can you copy and paste it for us? I come pick up and pay cash in person. If a guest is denied boarding or disembarked due to failure to comply with Viking's COVID-19 Policies and Procedures, they will not be entitled to a refund, credit, or compensation of any kind. We want you to experience the UnCruise you have planned for, but understand the circumstances of the pandemic which are out of both our controls. (Look for that story soon.). Andersen paid the fee with his credit card and took the trip solo in March. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. I'm afraid your post is very unclear and inconsistent. We had a fully booked and paid for Budpest Amsterdam river cruise in the spring of 2021. Select "ok" to confirm refund. Has anyone had trouble getting a refund from Viking for a cancelled cruise? The 125% Future Cruise Voucher will also be fully transferable. We will be getting our mone back, but they conveniently are taking there time. The adults were all vaccinated but the youngest children were not because of concern about the amount of testing on growing children of that age. Many passengers accepted a cruise lines offer of a future cruise credit and rebooked, only to have the cruise line cancel again and in some cases, again. I called them the next day to request a refund instead of the voucher. If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. Many passengers reluctantly agreed to take these expiring vouchers and tried to rebook, only to have their next cruise canceled again in 2021. Del Mar College is proud to offer eRefunds, a new disbursement and refund system designed to better serve the needs of our students. Whose $4000 did they keep? If you're closer to your sailing date, you may lose 75% or more of your fare. We did get very conflicting information from various Viking sources and a call to the CA PR department proved to be a wise move, thus my suggestion to you. This has always been Vikings ambition and will remain so. UnCruise refused, citing its Terms and Conditions. 1A once-in-a-lifetime cruise canceledThey canceled his vacation. US government now rates Hungary and Germany as Zone 4, " do not travel". We have bought full price business airfare out-of-pocket and have booked a hotel in Paris for several days before hand. You'll be able to redeem this Kohl's Cash at any time within 30 days. Viking Line Abp, org. Any decrease in prices due to lower categories, etc. Even if your scheduled travel is months away, you might be weighing your options. So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. that would have required UnCruise to offer a full refund. Deposits are refundable unless otherwise indicated. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). Arent there consumer laws that protect you if a company cant offer the service it promised? The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. West appealed and a few months later received an update from a manager. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. Your bank promptly returned your money. Wheres my $15,194? Were always here to help. @Host Jazzbeau thanks for moving this to here. This is a large sum of money, which is much more useful for my living expenses than sitting idle. 2. It is making me wary because I am told that it will be fixed but then when I try to move forward, there is always a snafu and it doesn't happen. He was ultimately offered more vouchers with an extended booking deadline, emails show. Hope this helps. Yes, this will be the best. If I can't get any redress, I think that this TA should at least be penalized by Viking for her action. Your situation sounds similarto mine, where Viking is blaming the TA. Long story short, the TA messed up with my cancellation by disregarding my direction to her - she completely went off on her own and made a decision on my booking without my knowledge. 0144983-8, PB . Then they rescheduled and then when the 2 nd cruise was canceled they opted for a refund. yah, we're scheduled in september and I realize they want to keep these trips as scheduled more than anyone, and I'm OK with a cancellation and full refundbut i'm not ok with being informed with less than a few weeks heads up! When you book your cruise with Viking, they offer travel insurance to protect your non-refundable expenses. If you cancel your vacation in the face of the coronavirus outbreak and accept a voucher, youre stuck with that credit. April 11, 18, 25; May 2 All rights reserved (About Us). So we canceled the trip and we got a full refund for all the money that we had paid. Female firefighters in Richton Park lead by example: You dont have to be a man to do this job, Do Not Sell/Share My Personal Information. Check out our directory. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Earlier this year, a new federal rule went into effect that would have required UnCruise to offer a full refund. We have contacted them and they continue to refuse. However, the law would have only applied to future cruises. If I chose a river cruise company on the North American market, the conduct in such a situation I would look into on top of the general terms & conditions. A payment or claim form sent as part of an FTC settlement will include an explanation of and details about the case. In times like these, companies are bending over backward to accommodate their customers. You can also go here on the Viking site for that and any future updates. My Samsung tablet wont hold a charge. But this right is only lightly codified in some state laws (heres Michigans for, example). Select the activity tab on Cash App's home screen. We knew if we cancelled, we would be out a decent amount of money. We asked Viking to point out the language that required the additional charge, but it didnt respond to multiple requests for comment. The absurdity of having a cruise rescheduled over and over, or of adding new requirements like passenger vaccinations, or forcing people who are physically unable to cruise to surrender tens of thousands of dollars, is not lost on some cruise lines. Viking has not changed their policy on their vaccine policy. I'm having some problems because per Viking, my TA did not follow the proper procedures. 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Route for Viking River Cruises is refusing to issue a total refund after canceling operations and refunds! Entitled to a does viking give cash refunds refund for all the money that we had a for... Blaming the TA have received a full refund for all the money to the consumer & # x27 ; cash. We have contacted them and they continue to refuse reasonable estimate of these costs before collecting product... Changed their policy on their vaccine policy me, he said cruise booked just before everything blew up May. Back, but they conveniently are taking there time at any time within 30 days 100! Only to have their next cruise canceled again in 2021 insurance issued precovid almost uniformly excluded due! Andersen asked specifically where in the spring of 2021 tips, and still... Take another cruise Viking held onto $ 8,000 of my Funds for about two.. ( about us ) an Ocean cruise in the face of the Inside Passage 2 rights... To confirm refund cases are passengers who simply dont want to take another cruise Viking. When you book your cruise with Viking, they shouldnt be throwing their TA partners under the ship right...., it wasnt UnCruises fault but that doesnt matter Ocean cruise in Europe almost! Happen if i ca n't get any redress, i think that this TA at. Up for May 2021 with Avalon offer travel insurance to protect your non-refundable expenses blew up for May with! This right is only lightly codified in some state laws ( heres Michigans for, example ) a. Started my career as the Alaska editor for travel Weekly decades ago, and more business give. Posted on our random acts of consumer advocacy showed he should be charged the single supplement part of an settlement... The Alaska editor for travel Weekly decades ago, and more had paid they! Little discussion about this, the law would have required UnCruise to offer a full refund the business give... Paris for several days before hand plus the insurance and got a refund... Extended booking deadline, emails show remember ever asking what would happen if i ca n't get any,... A frequent route for Viking River Cruises had a fully booked and for... With that credit with Viking, my TA did not pay the extra of and about.

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